The video grabbers use ArcSoft software to operate. Customers might lose the activation codes or have other problems with the software.

If the customer has problems with or questions about the software, they should be sent do ArcSoft.
The only support we can give them is to advise them to remove the software and re-install it.

http://www.arcsoft.com/support/

Activation Code EM/EW3705

If they lose the activation code, check with revision they have and provide the correct key from the list below:

Revision 0:

ARCSOFT
8SWHU8-DMN4ZLB2ZJ-YVQABWAM
MEDIA CONVERTER
QVACEJ-CJX4JUMZJM-SA2VTR5Z
Revision 1:

ARCSOFT
SF44AF-LE8NXNKZGU-S5F5PADY
Revision 2:

ARCSOFT
63G6ZK-GKUX8PCSKF-QVFDRE3L